Freight Policy

  • Pinnacle offers a competitive FREE FREIGHT policy within the Continental United States.
    • The minimum order size necessary to qualify for FREE FREIGHT is variable, subject to change and with the exceptions listed below:
      • Special Shipping Needs Required and/or Requested by the Customer. i.e. Overnight, 2nd Day, Same Day Courier, Inside Delivery, Liftgate service, etc.
      • Scooters, Lift Chairs and other Power Mobility Products: 
        • Two or more units shipping to a single destination are required for FREE FREIGHT 
      • Boxed Foam Mattresses:
        • 6 or more units shipping to a single destination are required for FREE FREIGHT.
      • Innerspring & Fiber Core Mattresses:
        • 12 or more units shipping to a single destination are required for FREE FREIGHT.
      • Cylinder Racks, Pre-filled Humidifiers, Sterile Water and Carex 655, 656 and 158 series products are excluded from the Free Freight policy.
      • Freight charges for drop-shipments are subject to the product manufacturer's freight policy.
      • Shipments to the following States do not qualify for Pinnacle's standard Free Freight policy:
        • WA, OR, CA, NV, AZ, NM, UT, CO, MT, ID, WY, ND, SD & NE.
      • Free Freight or Discounted Freight for shipments to these states will be considered on an individual order basis.

Freight Claims

  • Customer is responsible for counting, inspecting and verification of all shipments at the time of delivery. Any loss, shortage or visible damage to product must be noted on the freight carrier's original bill of lading and reported to Pinnacle MedSource immediately.
  • Claims for shortage or damage to goods in transit without proper documentation on the carrier's original bill of lading are the sole responsibility of the buyer. Resulting claims must be filed by the buyer directly with the freight carrier.
  • Claims for incorrect shipments, concealed damage or concealed shortages MUST be made to Pinnacle MedSource within 10 days from date of receipt of shipment in order to receive a call tag.